Talk to us
One address, and a person reads it. Anything about an order, a call, a proof or a book goes to the same place.
Last updated August 18, 2026
Write to us
Rescheduling a call, a storyteller who would rather not, a page that came out wrong, a book that arrived damaged, or a question you would like answered before you buy — all of it is the same address.
If you already have an order
Put the order reference in your message. It looks like FT-2608-0043 and it is in every email we have sent you, and at the top of your order page. With it we can find you straight away; without it we have to write back and ask.
The link in your email opens your order page, and it shows where things really stand — whether the call is scheduled, whether it happened, whether your proof is ready. It updates itself, so you never have to ask us for a status.
Refunds, and having something deleted
Refunds have their own page, and it covers the call, the proof and printing defects: the refund policy. If the call never happened, you don’t need to write at all — that refund starts on its own.
Deleting a recording, a transcript or photographs is the same address, and your storyteller can ask us directly without going through you. What we keep and for how long is on the privacy page.
Who we are
Fireside Tales is a product of Solstice Solutions LLC, an Illinois limited liability company.
Who reads it: the person behind this. One name, one company, and what we are and are not.